Privacy Policy
What is a privacy policy?

This Privacy Policy (hereinafter referred to as the "Privacy Policy") explains how ZAR-MED (hereinafter referred to as "We", "ZAR-MED", "Pharmacy", "Online Pharmacy", "ZARMED" Collect, process, use, store, share and protect your personal data by you (hereinafter referred to as "you", "User" or "Data Subject").

The Privacy Policy applies to all cases where your personal data is collected and processed through websites, applications, mobile applications, software, hardware, Internet products, electronic platforms or systems, direct surveys (by telephone, online and other methods); In the course of receiving e-commerce and / or other e-services operated, owned and / or controlled by ZAR-MED and which constitute an endorsement of this Privacy Policy (hereinafter referred to as ZAR-MED Services).

The purpose of the Privacy Policy is to provide you with information in a simple and understandable language about the principles of our work in the process of processing personal data and the mechanisms of legal protection of your personal data.

Personal data is any information that relates to an identified or identifiable individual. A person is identifiable when it is possible to identify him or her directly or indirectly, in particular by an identification number or by a person's characteristic physical, physiological, psychological, economic, cultural or social characteristics.

Data processing is any action performed on data using automatic, semi-automatic or non-automatic means, in particular, collecting, recording, photographing, audio-recording, videotaping, organizing, storing, modifying, restoring, retrieving, using or disclosing data for transmission, distribution or otherwise available By becoming, grouping or combining, blocking, deleting, or destroying.

This policy applies to all individuals who use ZAR-MED services.

You should be aware that by using the ZAR-MED Services, your electronic consent mark equals your written consent and confirms that you consent to our processing of your personal data in the form and for the purposes set out in the Privacy Policy.
Who processes personal data?

A personal data processor is a person who determines the purposes and means of processing your personal data and processes the data directly or through an authorized person.
Processes your personal data:
ZAR-MED (www.zar-med.com).
What kind and from what source do we process personal data?

The type and amount of your personal data that we collect and process depends on the ZAR-MED service you want to receive or use. We collect and process certain personal data without which you will not be able to use ZAR-MED services and it is mandatory for us to call them, as well as personal data which you are not required to provide and provide to us at your own discretion. All the personal data that you provide to us is clearly indicated, whether it is obligatory for us to call it, if it is only voluntary.
We may process your personal information:
The data you provide to us.Data that is automatically generated by you when you use the ZAR-MED service. Data that is retrieved from other sources.
The collection of personal data provided by you is carried out in the following cases:

• Create your profile / account by specifying data;
• Search for products and / or services at an online pharmacy or website;
• Add or remove products from your cart, place an order through our service or through this service;
• Download, transmit, view or use information through the services, software or applications on your device;
• Configure your settings, issue data access permissions, or interact with our device or service;
• Use of websites, mobile applications and web chats;
• Make and share comments and evaluations;
• Add your wish list to your account;
• Filling out survey answers;
• Apply for or participate in a contest, raffle, program, research, promotion, or other event;
• Communication by phone, e-mail or other means;
• Request or inquire about additional information about the product or service;

• Submitting an application, claim, complaint or other document to protect your rights / interests;
  
  In the above cases, the personal data you provide that we may collect and process may include the following:
  
• Name and surname;
• Personal number;
• Email address;
• Telephone number;
• Age;
• Sex;
• Date of birth;
• Residential address (country, city and other address details);
• Your loyalty card details included in the loyalty program;
• A copy of the identity document or its data;
• First 6 and / or last 4 numbers of the bank card, name and surname of the cardholder and unique transaction code;
• The information about you will be made known to us through any of the channels, means, forms or methods of submitting your assessments, comments, comments or questions or communicating with us;

The data that is automatically generated by you when you use the ZAR-MED service and we may collect and process it includes the following:

Certain types of data that are automatically generated by you when you use the ZAR-MED service and that we may collect and process include the following:

• Detailed information about the products and services we provide to you;
• Detailed information on payment transactions related to the purchase of ZAR-MED services;
• Information about the technical equipment used by you when using the ZAR-MED service;
• The IP address and location data of your technical device, which we may obtain with the help of your mobile phone, through the computer browser and the IP address or the location of the object of the relevant operation;
• Login, email address and password encrypted version;
• Information on content interconnections (eg information on loading, streaming, viewing, etc.);
• Information on technical device indicators (eg information on device or application usage time, connections, errors, or bugs;
• Indicators of our services. E.g. Data on the origin of technical errors or your relationship with ZAR-MED service functions or content;
• Time zone / zone parameter data;
• Device Identifiers, Cookies (Cookies), and other technical means on devices, applications, and our Web sites used to access, view, use, or otherwise obtain technical information about Web sites;

"Uniform Resource Locator" The "URL" of the website you visited before accessing our website, the "URL" of the website you access from our website or app with a link or button, the type of browser you use and your Internet Protocol " IP address. By granting appropriate access from us (eg advertising, marketing or other service contractors, etc.) they have access to device identification technologies / trackers (Cookies, Web Beacons, Pixel Tags and so-called trackers). ) To obtain the above data.

Data that we may collect and process from other third parties / other sources includes the following:

Data that we may collect and process from other third parties includes the following:

• Data obtained from other third parties based on your consent;
• ZAR-MED services or communicating with you;
• Information about purchasing or paying for your account / account, ZAR-MED services / products or their payment, as well as viewing the ZAR-MED website for which we provide technical, advertising or other services;
• Information about your interaction with your products and services offered by our subsidiaries;
• Internet search results and links;
• Data from publicly available sources;
• Data obtained from third parties through which users create or access their account / account / profile, such as payment or marketing service applications or websites that use our applications or trackers to provide services to you, or which applications we use;
• Information received from third parties about your card involved in their loyalty program and the points / benefits accrued on the card, only with your consent;
• Data that helps us verify the identities of customers (eg requesting your personal data from the LEPL Public Service Development Agency if there are relevant legal grounds and purposes);
• Data obtained from marketing or advertising service providers, subject to and within the limits permitted by law;

Updated Shipping and Shipping Address Information that may be provided by our carriers or courier service providers and that we may use to correct records about you and to facilitate the process of receiving.
What do we use and for what purpose do we process personal data?

We collect, process and use your personal data for the following purposes:

Purchase and Delivery of Products and Services - We use your personal data to receive orders, process and deliver your products and services, to process and manage your payments, to use the points on your Loyalty Card account to purchase ZAR-MED services, to check and use the balance on your points, As well as to resolve technical issues related to the delivery of the product / service.

Service System Support, Service Defect Correction and Improvement - We use your personal data to ensure the service system is operational, to analyze our workflow, to identify and correct workplace errors and deficiencies, and to simplify and improve our service life. To generate usage statistics, to optimize service processes, fields, and ZAR-MED website design, to control the flow of customer traffic and marketing campaigns / promotions on the ZAR-MED website, to adapt the ZAR-MED website and its components to customer needs, -With the use of files (Сookies) and Google Analytics and other analytics tools) how users get to the ZAR-MED website.

Implementation of recommendations and offers - we use your personal data to offer interesting and new products and services to you, to identify relevant and personalized services / products for your interests, as well as to create and offer relevant promotions.

Fulfillment of Legal and Contractual Obligations - We use and process your personal data to perform our statutory duties. E.g. In some cases, we will transfer your personal data to law enforcement and investigative bodies, administrative bodies, courts, if there are appropriate legal grounds. We will also disclose your personal information to individuals who are in a contractual relationship with us, provided there is an appropriate legal basis. E.g. Persons providing payment services or courier services.

Protection of Rights and Interests - We use your personal data to protect the legitimate interests of ourselves, you or a third party. E.g. To investigate or resolve complaints or grievances, claims, statements against you or other third parties.

Communication - We use your personal information on matters relating to ZAR-MED services to communicate with you. E.g. Using email, phone, webchat, or other communication channels to connect with you.

Advertising and Marketing - We use your personal data to display ads based on your interests and to offer products and services that interest you. We use your personal data for direct marketing, including to deliver non-advertising messages to you. We may use your personal data to identify customer focus groups for new products or services, based on our use of our products and services, for research, marketing and statistical analysis.

Data Security Protection and Prevention - We use your personal data to detect, prevent and prevent financial and other crimes or offenses to protect the security of us, you and other third parties, including your personal data and property rights.
On what legal basis do we process your personal data?

We process your personal data on the following legal grounds:

• Data processing is required to obtain ZAR-MED services;
• Data processing is necessary to protect the legitimate interests of us, you or a third party;
• Data processing is required to perform the duties assigned to us by law;
• Based on your consent;

• In what form and means do we process personal data?
  
  Data processing is any action taken against data using automatic, semi-automatic or non-automatic means, in particular, collecting, recording, photographing, audio-recording, videotaping, organizing, storing, modifying, recovering, retrieving, using or disclosing data for transmission, distribution or otherwise available By becoming, grouping or combining, blocking, deleting, or destroying.
  
  We process your personal data using both automated (using information technology) and semi-automated (using non-automated means along with the use of information technology) means.
  
  How long do we store personal data?
  
  We store your personal data on our website from the moment of registration of the user profile / account / account until the deletion of your personal data, which is done at your request.
  
  We will save your application / request for personal data deletion request within the next 3 (calendar) years from the date of submission to us in order to protect the rights and interests of us, you and third parties, as well as to fulfill our legal and contractual obligations, taking into account the contractual and tax statute of limitations. And then delete / destroy it.
  
  What security measures do we take to protect your personal data?
  
  We take special responsibility for security issues and take appropriate organizational and technical measures to ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, extraction, any other form of misuse and accidental or unlawful loss.
  
  Your personal information is only available on the Website if you provide your encrypted password, email address or phone number. We use appropriate encryption protocols and software to transfer your personal data.
  
  Your personal data is stored on a secure server, accessible only to the relevant personnel and maintenance contractors of the company.
  
  For the sake of data security, for the disclosure of your personal data, you may be required to provide identification or verification in certain circumstances.
  
  While you provide your personal credit card information for purchasing or using ZAR-MED services on our website, we do not have any bank card information available to you and we do not store this information. Your bank card is under the control of our partner bank or financial institution.
  
  ZAR-MED shall not be liable for any damages that you may incur as a result of data lost or stolen as a result of unauthorized access to the electronic device that is used to access and receive ZAR-MED services.
  
  Any data transmission over the Internet or wireless network is not absolutely and guaranteed safe. We take commercially sound security measures to protect our data and seek to establish links only with individuals who have a similar issue. Notwithstanding the foregoing, we make no representations or warranties as to the security of the Website or the information transmitted from the Website and are not liable for any action by a third party who may unauthorized access to such data.
  
  Information about the technical device number, model, brand, name, operating system version and version of our application used by you when using ZAR-MED products may be transferred to other applications such as Google Analytics, Matomo.org, Facebook Pixel and other applications for marketing purposes. Complies with the requirements of the General European Data Protection Regulation (GDPR - (General Data Protection Guide).
  
  Do we process children's personal data?
  
  We provide ZAR-MED services and only sell the product to adults 18 years of age or older, so we do not collect or store personal information from children.
  
  The protection of children's personal data is very important to us, therefore, if we find out that a user of the ZAR-MED service is a person under the age of 18, we will take appropriate measures to delete the personal data of this user from our database.
  
  If you have information that the ZAR-MED service is used by a person under the age of 18, please contact us and we will take appropriate action.
  
  Do we make automated decisions based on personal data processing and their profiling?
  
  Automated decisions are made using personal data processed only by automated means, excluding human resources.
  
  Profiling is any automatic processing of personal data to assess certain personal characteristics of an individual, in particular, the automatic assessment of any aspect of work, economic status, health, personal inclinations, interests, credibility, behavior, location or movement.
  
  We declare that we do not make automated decisions based on your personal data and you profile data that may have any legal or similar significant impact on you, including your rights.
  
  How do we use personal data for marketing purposes?
  
  We will study your personal data to find out what you need, what you are interested in, or what your desires may be, as well as which product, service or offer might be most suitable and interesting for you.
  
  Direct marketing involves offering a product or service by mail, phone call, email or other telecommunications.
  
  For direct marketing purposes we may process your name, address, telephone number, e-mail address, and for the same purpose we may process your other personal data only in the form of your written or equivalent form, in particular by e-mail confirmation. Data obtained from publicly available sources may also be processed for direct marketing purposes.
  
  You have the right to contact us at any time for the termination of the use of your personal data for direct marketing purposes, and we will ensure that you stop processing the data for direct marketing purposes within 10 working days after receiving your request.
  
  You are entitled to request termination of the processing of data for direct marketing purposes in the same form as direct marketing and / or to contact us at the following e-mail address: info@zar-med.com
  
  Third Party Ads and Links - Third party ads or links may be placed on third party websites and apps on the ZAR-MED website. You should also be aware that third parties may collect information about you when you interact with their content, advertising, services or visit their websites.
  
  Receive advertising, marketing and other services from third parties - We work with advertising and marketing service providers to provide you with information based on your personal data on how to provide you with more useful and interesting offers, advertisements and evaluate the effectiveness of their actions. We will never share information about you with such third parties that directly identifies you.
  
  Instead, we use advertising identifiers - Cookies and other identification technologies. E.g. If you have already downloaded our app, you are sharing your ad identifier and information about this fact with third parties - advertisers and you will no longer be offered an ad to download this app.
  
  In the absence of any doubt, we declare that we are not responsible for the websites that link to our website, but are controlled by other third parties (hereinafter referred to as the "Third Party Website").
  
  This Privacy Policy does not apply to any third party website.
  
  Whereas, ZAR-MED does not control and is not responsible for the content of any other third party websites, including the privacy policy.
  
  Our advice would be to familiarize yourself with the privacy policy of any third party website.
  
  To whom do we share your personal data?
  
  Sharing your personal data with other people can be done in the following cases:
  
  Service Providers - We share your personal information with third parties who work with us to provide shipping, postal, courier, technical, advertising and marketing services, as well as payment for ZAR-MED service payments. We may also share your personal data with those third parties with whom we run a joint advertising campaign, raffle, contest or other event, provided that your data is shared with such third parties only with your consent and third party data security and privacy guarantee.
  
  The transfer of your data to third parties is carried out only for the appropriate purpose and only to the extent necessary to fulfill their contractual obligations. Third parties may not use your personal data provided by us for purposes other than those permitted to them, for which they are solely responsible.
  
  Enterprise Reorganization and Transfer of Services - We may completely or partially alienate or transfer our enterprise or our rights and responsibilities to others, as well as reorganize the company, including transformation, division (separation and division) and / or merger (merger and acquisition). In such cases, we will share and pass on your personal data processed by the Company to the Company's legal successor or successor.
  
  Fulfillment of Legal and Contractual Obligations - We share personal data with you when required to perform a statutory duty. E.g. In some cases, if there are appropriate legal grounds, we will transfer your personal data to law enforcement / investigative bodies, administrative bodies, courts.
  
  We will also disclose your personal information to individuals who are in a contractual relationship with us, provided there is an appropriate legal basis. E.g. In order to provide services to you, we will transfer the data to the service bank or courier service provider.
  
  Protecting your rights and interests - We may share your personal information with other third parties to protect our rights, your rights or the legitimate interests of others. E.g. To investigate and resolve complaints or grievances against you or other third parties.
  
  We may also share your personal data with other third parties to identify, prevent and prevent financial and other crimes or offenses in order to protect the safety of us, you and other third parties, including your personal data and property rights.
  
  Other Cases - If we share your personal data with other third parties and in other cases not listed above, ZAR-MED will notify you in advance before sharing the data and you will have the option to agree or decline to share the information.
  
  Your personal data is available to our employees who, in accordance with their in-house competence and functions, have strictly defined access and processing limits governed by the Company's internal regulations and relevant privacy policies that are fully in line with these Privacy Policy.
  
  Where appropriate, your personal data may also be made available to third parties under the terms and conditions of the agreement, subject to your personal data security and privacy obligations, as well as if you consent to the transfer of your personal data to third parties.
  
  Link to your account / account created on another website - To facilitate the registration process, you have the opportunity to link your account / account created on our website to other websites, including not only Facebook Auth, Google Auth, account / account created.
  
  Posting information - When you post information on the ZAR-MED website (e.g., commenting on a product / service, as well as communicating with others on blogs, forums, or similar public spaces on the ZAR-MED website), the information will be available to other users and may also be available to others. For third parties or appear on other websites and Internet search engines. We have no control over who reads the information you post publicly and voluntarily on the Website and who uses it, how and for what purpose, so please be careful.
  
  What are cookies and what do we use them for?
  
  Cookies ("Сookies")
  
  "Cookies" or "ready-made records" are small text files that are stored and stored in browsers or devices through the use of websites, applications, online media and advertisements and are used to collect information about users and information about user behavior.
  
  We use cookies and identification technologies for the following purposes:
  
  We use the following types of cookies:
  
  Authentication / Authentication Cookies - These are the records that are required for us to access the Website and use its features. E.g. When you log in we will be able to provide information about the new product or new feature in the ZAR-MED website / profile settings. These types of cookies allow us to store the products you have added to your cart before you shop online.
  
  Priority / Functional Cookies - These are records that we provide to serve you and allow the website to remember your past choices and completed information. E.g. Which language do you prefer to browse the website for or automatically fill in the username and password.
  
  Analytical / Statistical Cookies - These are records that we use to optimize and use your products and services, to improve the functionality of your website, and also to determine what websites and links you use. These files will not be able to identify you directly as they represent aggregated, unified, and anonymized data.
  
  Ad Cookies - These records help us track your online activity to provide you with the most relevant offer or limit your ad views. The information obtained from these types of cookies may be transferred to another of our partner companies in order to display ads of interest to you on other websites.
  
  We may process the "Uniform Resource Locator" URL of the website you visited before accessing our website, the "URL" of the website you visit after leaving our website, the browser you use and the IP of your Internet Protocol “Address.
  
  We and / or our authorized third party advertising, marketing or other technical service providers may automatically obtain this information when you use our website through electronic means such as cookies and other identification technologies. .
  
  By agreeing to this Privacy Policy, you automatically agree to the terms and policies for the use of cookies mentioned here, otherwise you will not be able to use the ZAR-MED Services.
  
  We use cookies only for your identification. We do not use cookies and user behavior data to collect personal information. If you want to restrict access to cookies or block them on our website, you can do so by changing your browser settings. However, please note that some of the services we offer will not work if you block or delete cookies.
  
  "Pixel tags" - we use "pixel tags" (the same as "beacons" or "pixels") - small blocks of code placed through a web page, program, or ad that can receive certain information about your device and browser. Through "Pixel Tags" we collect information about cookies, user navigation and behavior on the web, namely:
  
  
• IP address, device type, operating system and browser from which we access the Website.
• We collect information about the pages opened on our website, the duration of the session and the various parameters of the session;
• Information about the actions that took place on our website: filling out forms, using the interactive elements of the website, etc .;
• The process, time and form of filling in the fields on the website;
• Other actions taken on websites;

Using "pixel tags", third parties can install and read browser cookies from a domain that they do not control, and collect information about visitors to that domain, usually with the permission of the domain owner.

In addition to cookies and pixel tags, we may use other device identification technologies.
What rights do you have regarding the processing of personal data?

You have the following authority to process your personal data:

The right to receive information about the processing of personal data, which includes the following information:

• Whether your personal data is processed;
• The name and registered address of the personal data processor or authorized person (if any);
• The purpose of personal data processing;
• Legal basis for personal data processing;
• How personal data was collected;
• To whom personal data were transferred;
• Grounds and purpose of issuing personal data.
• The right to access and receive copies of personal data (the data processor is authorized to impose and demand payment of the relevant fee for the transfer of copies);
• The right to correct, update and fill in personal data;
• The right to terminate the processing of personal data;
• The right to delete ("forget") personal data;
• The right to block personal data;
• The right to port (transfer) personal data;
• The right to refuse personal data profiling;
• The right to consent to the processing of personal data;
• The right to appeal / make decisions regarding the processing of personal data;
• The right to refuse personal data processing for direct marketing;

Upon receipt of your request in writing, orally or electronically:

• Will provide you with information about the processing of your personal data no later than 10 days after receiving your request, except for the exceptions established by law;
• We will correct, update, add, block, delete, destroy or notify you of the grounds for refusal of your request no later than 15 days after receipt of your request;
• We will block you personally within 3 days of receiving your request and it will remain in effect until we make a decision to correct, update, add, delete or destroy your personal data;
• Discontinue the processing of personal data and / or destroy the processed data within 5 days of receiving your request, unless there is no other basis for the processing of the data;

You should be aware that if you withdraw your consent to the processing of personal data or cancel your account on the ZAR-MED Website, your ZAR-MED services will be discontinued.

If ZAR-MED has a reasonable doubt that the information you provide to us is inaccurate, inaccurate, outdated or incomplete, we have the right to contact you to correct this data, and if this is not possible or delayed, you will stop providing ZAR-MED services.

We may depersonalize your personal data and store it in this form for analytical / statistical purposes.

If you want to delete your personal data, we have the right to ask for your identity / verification.


How do we make changes to the provisions of the Privacy Policy?

We reserve the right to change this Privacy Policy at any time.

If there is a substantive change in the Privacy Policy, we will notify you of the change before you receive the ZAR-MED Services and you will be able to use the ZAR-MED Services if you agree to these changes.

Information about changes to the Privacy Policy will be emailed to you, posted on the ZAR-MED website / app home page and / or this information will be available through a pop-up window.

When the Privacy Policy changes, its latest version will be posted immediately on the ZAR-MED website.

We encourage you to periodically review your Privacy Policy to obtain the most up-to-date information about our processing and protection of your personal data.
How to contact us?

If you have any questions, requests, wishes, comments, inquiries or complaints regarding the privacy policy or the collection, processing, use, disclosure and / or protection of your personal data, you can contact us using the following communication channels:

ZAR-MED

Address: United Arab Emirates, Dubai, Damac hills Orchid A, 608

Phone number: +7 914 563 31 31

Email: info@zar-med.com